Need Further Help?
Select your role below
I'm a Nimo User
If you’re looking for instructions on how to use Nimo, start by using the search bar above to explore Nimo’s support site. Alternatively, use the accordions that relate to your role and navigate through the links to each tab you require further information on.
Sometimes the answer can be found in our FAQ’s section at the bottom on some of the support pages. Be sure to check these out as many have Video instructions available to help guide you through specific processes.
If you can’t find the answer, contact your Nimo ‘Superuser‘ for organisation specific guidance. Your organisation’s Superuser/s receive extra training to learn the Nimo system and may have the answer to your question saving you much needed time.
Keep in mind that Nimo can be configured differently, so some options or screens may appear differently in your organisations setup.
I'm a Nimo Superuser
If you are a ‘Superuser‘ and the matter is of a critical nature, record a Jira Support item and contact your customer support ‘Microsoft Teams’ channel to escalate.
Executive Sponsors
If you are a Executive Sponsor and need to escalate an outstanding item please contact your Relationship Manager.
It's Business Critical
If you are a Superuser or an Executive Sponsor and an item is business critical or you need to escalate an outstanding item, please contact your Relationship Manager or Nimo Executive Sponsor.
Before lodging a Jira support ticket
A quick guide to getting support faster
When something isn’t working as expected or you need assistance, submitting a Jira support ticket helps our team respond and resolve issues more efficiently. This guide outlines the key information to include so we can minimise follow-up questions and get you the help you need as quickly as possible.
Nimo Support Guide (PDF, opens in a new window)
Lodging a Jira support ticket
Open the link below (Opens in a new window) to Lodge your Jira support ticket. Prior to lodging the ticket, we recommend you read the ‘Nimo Support Guide’ document located in the above section ‘Before lodging a Jira support ticket’.