Application – Applicant tab

Customer-submitted forms are received through Nimo’s staff portal, within the Application layer, where lender staff can review, edit, or update the information as needed.
The Applicants tab is specifically designed for viewing and updating applicant details, or for adding an additional applicant to the loan application.

When a blue bubble with a number appears, it indicates that there are still required fields that need to be completed before the section is considered fully captured.
In the example below, the application still requires three pieces of information to be completed.

After selecting the ‘Applicants‘ tab, the image below shows that the primary applicant has one outstanding required item, while the additional applicant has two items that still need to be completed.

Applicants Tab

This section contains all the details that an applicant has filled out in the loan application form. Here, a user can view or update the applicant by manually editing the form under the ‘Actions’ column.

• Questions – Displays the questions asked to the applicant in the loan application form.
• Value – Shows the answers provided by the applicant.
• Actions – Allows the user to manually edit and update the answers provided by the applicant.
• Required – Indicates whether a question is mandatory.
• Provided – Shows whether the applicant has answered the question.
• Colour Indicators –
• Green: The applicant has answered the required question.
• Red: The applicant has not answered a required question.
• No Colour: Not a Mandatory Question and has not been answered by the applicant.

Here we can see the primary applicant hasn’t completed the question on their ‘Previous residential address‘

Under the Additional Applicant tab we can see the following two sections appear red; ‘Residency Status’ & ‘Digital ID’

Changes to any section in the application layer will display a pop-up requesting a comment on the reason for the change.

Once entered and saved, a change log record is generated, displaying the old and new values and the reason for the change.

This section displays the applicant’s responses to the loan application form, specifically in relation to the loan product. The user can edit each individual question on the form, and you can also choose between making the question ‘required’ or ‘optional’ for the customer to answer.

• Required – shows whether a question is mandatory. If this field is checked, then the ‘Provided‘ field must be completed, otherwsie it will spawn a blue bubble indicating something is still required. If the required box is unticked, it is optional for this to be provided.
• Provided – shows whether the applicant has answered the question.
• Colour Indicators –
  • If both fields are green, it means all mandatory questions have been answered.
  • If either field is red, it indicates that required details are still missing.
  • If the user wants to update any information, they can do so by clicking the edit icon under the Actions column.

! IMPORTANT: If the user wants to update any information, they can do so by clicking the edit icon under the Actions column.

All changes made by the user will be recorded in the change log for tracking and audit purposes.  The details recorded in the change log are as follows:

1. The User that made the change
2. The Date & Time of the change
3. The Attribute that was changed
4. The previous value before the change, the Old Value (appears in red)
5. The new value after the change, the New Value (appears in green)
6. The Reason for the change if it’s been provided