Internet Banking – Account Details tab

This tab provides an overview of the customers Account Details screen that they access through their Internet Banking.

Last updated: 06 January 2026

Image of the applicants tab

1. Account Details (left)

The main details of the account selected from the drop down.  This will include:

  • Product name
  • Original Loan Amount
  • Current Balance
  • Start of Loan date
  • End of Loan date (editable)
  • Default Interest Rate (editable – can either Increase/decrease)
  • Interest rate Type
  • Any applicable fees
  • View application (portal to the Loan Application Layer)
  • Nickname of the Loan (editable)
  • Loan Status
  • Relationship Manager
  • Funding Pool (editable)

 

At the very bottom is the ability to close the account

2. Notes (right)

Under the notes section, users will see a condensed view of all previous notes.  The condensed view will display:

  • User (Name of the person who left the note
  • Category (The classification of the note. See below for a full list)
  • Subject (The reason the note was added)
  • Date (when the the note was created)
  • View (Allows the user to expand the note view to see the full details)

When the note is expanded the user will see two more fields:

  • Approval (What level user approved the note. In most cases this may just say ‘Staff’ unless a special approval was required)
  • Note (the full description of the note itself)

 

 

To add a note on the system click the blue ‘Add Note‘ button. Fill in the fields – Category, Subject & Approval.  Note, all fields are ‘Required’.

Note Category with example notes:

  1. General – “Customer called to confirm account balance. No further action required.”
  2. Broker – “Broker submitted revised application documents on 30/10/2025.”
  3. Transaction – “Processed payment of $1,250 on 28/10/2025 via BPAY.”
  4. Interaction – “Spoke with customer regarding loan repayment schedule.”
  5. Credit – “Credit check completed – score 720, no adverse history.”
  6. Policy Exception – “Customer allowed to submit documents after deadline per manager approval.”
  7. Rate Approval – “Rate change request escalated to senior manager for review.”
  8. Important – “Account under audit – do not process new transactions.”
  9. Notify Staff – “Please review customer hardship application before COB.”
  10. Notify Customer – “SMS sent to customer confirming payment received.”
  11. Dispute – “Chargeback request submitted to card issuer.”
  12. Warning – “Customer account shows repeated late payments – monitor closely.”
  13. Fraud – “Suspicious login attempts from overseas IP – account locked.”
  14. Collections – “Payment arrangement agreed: $500 monthly starting 05/11/2025.”
  15. Hardship – “Customer applied for hardship due to job loss – documents pending.”
  16. Write Off – “Debt of $2,000 written off after unsuccessful recovery attempts.”
  17. Other – “Customer requested product brochure via email.”

Approval will be based on internal authority required for decisions.  For example, you may need a ‘Head of Department’ to write off bad debt.